Training academy honoured after hundreds build skills and find jobs

An ambitious training academy led by an Redditch business outsourcing firm has been honoured by a Midlands college.

Around 425 people have found full-time jobs with Prospect Hill-based Sigma Group after receiving expert training in the academy set up by Sigma – in partnership with Birmingham City Council, the Department for Work and Pensions and Birmingham Metropolitan College (BMet).

Now, in recognition of the company’s success and long-term commitment to employment opportunities and skills, Sigma’s Chief Operating Officer Mike Harfield has been made a fellow of BMet.

Mr Harfield said: “We have an absolutely outstanding team providing a first-class  programme that builds candidates’ confidence and makes them ready for a career in our business.

“The team has taken hundreds of people and given them rare, hands on opportunities in a professional workplace.

“I’m really proud to say that the programme has helped to change lives and brought 425 people into new jobs in both Redditch and Birmingham. The fellowship is a huge honour not just for me, but for the whole team involved. It’s a really big moment for us all.”

Sigma has seen its staff numbers grow to over 1,000 since being acquired by South African-based Digicall Group in 2016.

Sigma’s clients include major blue chip organisations from the utilities, financial services, retail and telecommunications industries. The company was formed by Mr Harfield and CEO Gary Gilburd in 2011.

The training academy has been in operation since 2016 and was established within BMet’s Greater Birmingham Professional Services Academy. As part of the process, new recruits are provided with the opportunity to study for NVQ level 1, 2 and 3 in Customer Services while working at Sigma. Over 700 people have gone through the training so far


Get in touch

Call our team today on

01905 677 888

Or E-mail our team today

Click here to make an enquiry
    By submitting this form, you acknowledge and consent to the data in this application form being held on the shared database in accordance with the Data Protection Act 2018. By submitting this form you consent to receiving information on grants, business support and funding schemes via telephone, mail and email by partners. For further information please visit
  • This field is for validation purposes and should be left unchanged.

By using this website you agree to accept our Privacy Policy and Terms & Conditions